Description
The Business Process Services (BPS) incentive scheme was launched by the Department of Trade and Industry (the dti) in 2011 to enhance and contribute to South Africa?s value proposition as a world
class outsourcing destination for international investors and service providers. The Department of Performance Monitoring and Evaluation (DPME), as part of its mandate under the National Evaluation
Plan Framework (NEPF), and in partnership with the dti, issued a Terms of Reference (TOR) in August 2012 to undertake an implementation evaluation of the BPS incentive scheme. The purpose of the evaluation was to investigate the extent to which the BPS incentive scheme is achieving its main objectives of job creation and attracting foreign direct investment (FDI). The evaluation covered the
incentive scheme from its inception in January 2011 until December 2012.
The evaluation assessed the efficiency, effectiveness, impact and sustainability of the design and implementation of the BPS incentive scheme, and sought to identify any barriers inhibiting the achievement of its objectives. The information gathered has enabled an assessment of the strengths and weaknesses of the BPS incentive scheme as well as the formulation of corresponding recommendations for improvement. The dti must determine the feasibility of each recommendation based on its strategy in relation to the sector, the resources available to it and the anticipated value for money of the associated benefits.
