Description
The overarching purpose of the evaluation was to determine the extent to which the departments met the requirements of Courtesy as an indication of progress in building a citizen-centred Public Service.
The specific objectives of the study were to:
• Assess the degree to which the Public Service complies with the principle of Courtesy as required by the Batho Pele White Paper;
• Determine the methodologies used by departments to promote the principle and the effectiveness of the methods used;
• Determine the challenges and constraints that may be preventing departments from implementing the principle of Courtesy; and
• Formulate specific recommendations on how to improve the implementation of the Batho Pele principle of Courtesy to enhance public service delivery.