Report on the evaluation of the implementation of the Batho Pele principle of Courtesy

Description

The overarching purpose of the evaluation was to determine the extent to which the departments met the requirements of Courtesy as an indication of progress in building a citizen-centred Public Service.
The specific objectives of the study were to:
• Assess the degree to which the Public Service complies with the principle of Courtesy as required by the Batho Pele White Paper;
• Determine the methodologies used by departments to promote the principle and the effectiveness of the methods used;
• Determine the challenges and constraints that may be preventing departments from implementing the principle of Courtesy; and
• Formulate specific recommendations on how to improve the implementation of the Batho Pele principle of Courtesy to enhance public service delivery.

Information

Evaluation Number:
224
Score:
3.3
Report Approval:
01 March 2009
Published:
04 March 2013
Initiated By:
Public Service Commission
Undertaken By:
Public Service Commission
Evaluation Period:
2008
Evaluation Area:
Public service, governance, M&E
National Outcome:
National Outcome 12: An efficient, effective and development oriented public service and an empowered, fair and inclusive citizenship.
Commissioned By:
Evaluation Type:
Implementation
Evaluation Subject:
Policy
Geographic Scope:
National

Evaluation Documents

File Name
224 EQAT 20130322 ml_mb.pdf
EVAL 224 Executive Summary 20130322 mb.pdf

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